Answering Service Manager Job at Alarm Systems Inc, Quincy, IL

  • Alarm Systems Inc
  • Quincy, IL

Job Description

Answering Service Manager

Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of customer service professionals. This is an on-site position, not remote.

We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional supportno sales callswith a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service.

Key Responsibilities

As the Answering Service Manager, you will oversee all aspects of our answering service operations, including:

  • Recruiting, hiring, and onboarding new team members
  • Creating and managing staff schedules
  • Ensuring coverage for all shifts, including holidays and weekends
  • Conducting performance reviews and quality assurance
  • Supporting a collaborative and respectful team culture

Desired Skills & Qualifications

We're looking for someone who is:

  • Friendly, respectful, and professional on the phone
  • Experienced in business phone communication
  • Accurate and efficient in typing
  • Proficient with:
    • Google Chrome or Firefox
    • Email and Microsoft Office (Word, Excel, PDFs)
  • Skilled in multitasking and problem-solving
  • Able to work independently and as part of a team
  • Detail-oriented and organized
  • Experienced in team management and leadership

Compensation & Benefits

  • Vacation and Holiday pay
  • Health and dental insurance
  • 401(k) retirement plan
  • Commission opportunities for additional sales
  • Supportive team environment with flexible time-off scheduling
  • Opportunities for growth in a family-oriented company

About Midwest Answer

Since 1974, Midwest Answer has built its reputation on strong relationshipsespecially between our clients and their customers. We're a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. We're here so our clients don't have to be.

Alarm Systems Inc

Job Tags

Full time, Work at office, Local area, All shifts, Flexible hours

Similar Jobs

TNBR Careers

Adjunct Faculty - Nursing & Allied Health Programs Job at TNBR Careers

 ...Description Job Description We have an opening for Adjunct Faculty Nursing and Allied Health Programs at our Chattanooga State...  ...classroom. Classes are taught in a variety of formats (virtual, online, hybrid, on-ground). Responsibilities for Adjunct Instructors... 

Lardon Construction

Class B Roll-Off Truck Driver Job at Lardon Construction

 ...based in Blasdell, NY , is hiring dependable Class B Truck Drivers for local, home-daily routes . Were a family-run company committed...  ...a numberthis is it. What Youll Do Operate Class Broll-off trucks ( Must NOT have Restriction: NO MANUAL TRANSMISSION... 

McVay Brothers

Window Installer Job at McVay Brothers

 ...Job Description Job Description McVay Brothers is looking for a experienced window installer. Requirements needed: Must be able to do general window install Reframe openings Interior and exterior finish Use metal break for bending metal for exterior wrap... 

Ageless Mens Health

Physician Assistant (PA-C) or Nurse Practitioner (NP), per diem Job at Ageless Mens Health

 ...skin care , and concierge medicine helping men look better, feel better, and live better...  ...) Opportunitiesfor growth into full-time roles thatincludecomprehensive benefits...  ...package Join the Ageless Team Be part of a growing national organization thats... 

U.S. Court of Appeals, Ninth Circuit

Circuit Mediator Job at U.S. Court of Appeals, Ninth Circuit

 ...$209,600 (CL 32)* San Francisco, CA Please submit applications by October 9, 2026 Position Overview The Circuit Mediation Office is staffed by a Chief Circuit Mediator and six Circuit Mediators. The mediators facilitate settlement discussions among parties...