Job Description

AN ICON EVOLVED

Honoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world’s most curious, creative and well-traveled. 

Job Description

JOB OVERVIEW:

Under the general guidance of the Spa Manager, the Spa Therapist is responsible for delivering exceptional spa treatments and personalized guest service. This role ensures each guest receives a professional, relaxing, and rejuvenating experience, in alignment with the spa’s service standards and brand values. The Spa Therapist must maintain the highest level of professionalism, cleanliness, and guest confidentiality while promoting wellness and overall well-being through a variety of treatments and services.

YOUR KEY RESPONSIBILITIES:

• Perform a wide range of spa treatments including massages, body treatments, and add-on services in accordance with established protocols and brand standards
• Conduct thorough consultations with guests to determine individual needs and tailor treatments accordingly
• Maintain cleanliness and sanitation of treatment rooms, equipment, and work areas before and after each service
• Prepare treatment rooms with necessary supplies, linens, and products before guest arrival
• Ensure guest comfort and satisfaction by providing attentive and personalized service
• Maintain accurate records of treatments provided and guest preferences
• Always uphold confidentiality and professionalism, respecting guests’ privacy and boundaries
• Adhere to all health, safety, and hygiene regulations in accordance with spa policies and local laws
• Attend all required training sessions and departmental meetings
• Support spa operations by assisting with opening and closing duties as needed
• Communicate effectively with Spa coordinator and other team members to ensure seamless guest flow
• Promote wellness and relaxation, contributing to a tranquil and welcoming spa environment
• Report any maintenance issues or guest concerns to the Spa Manager promptly
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS:

• Minimum of 2 years’ experience as a licensed massage therapist or esthetician in a luxury spa or hospitality setting
• Current state or local license/certification in massage therapy and/or aesthetics (as applicable)
• Proficient in a variety of massage techniques (e.g., Swedish, deep tissue, hot stone, prenatal) and/or skin care treatments
• Knowledge of anatomy, physiology, and contraindications related to spa treatments
• Strong customer service and interpersonal skills; ability to create a welcoming and calming environment
• Excellent communication skills to understand guest needs and explain services or products clearly
• Ability to maintain confidentiality and discretion at all times
• Detail-oriented with a commitment to hygiene and cleanliness standards
• Ability to work a flexible schedule, including weekends, evenings, and holidays
• Team player with a positive attitude and willingness to support colleagues
• Comfortable using spa scheduling and POS systems (SpaSoft or similar systems preferred)
• Professional appearance, demeanor, and grooming standards consistent with luxury hospitality
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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